SIPKO Security collects and uses personal information when customers request quotes,
book security services, purchase products, use our website or online checkout, or
contact us. This policy explains what we collect, why we use it, who we may disclose
it to and how you can access, correct or raise concerns about your information.
catalogue, online orders and payment-related interactions.
we use personal information to respond to customers, provide security services,
manage orders and payments, deliver products, maintain business records and
operate our website. We do not sell personal information.
1. Who we are
This Privacy Policy is issued by
SIPKO SECURITY PTY LTD
(“SIPKO Security”, “we”, “us” or “our”).
Email:
sipkosecure@gmail.com
We comply with Australian privacy laws that apply to our activities. Where
the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us,
we handle personal information consistently with those requirements.
2. When this policy applies
This policy applies when you:
- browse or use https://sipkosecurity.com/;
- submit an enquiry, quote or contact form;
- request a site assessment;
- book installation, repair or maintenance;
- purchase or enquire about security products;
- use our catalogue, cart or checkout;
- make or receive a payment or refund;
- communicate with us by email, phone or another communication service; or
- otherwise deal with SIPKO Security as a customer or prospective customer.
Browsing without identifying yourself
You can browse much of our website without providing your name. Identification
may be necessary where it would be impracticable for us to provide a quote,
process an order, arrange delivery, attend a property or provide technical
support without knowing who we are dealing with.
3. Information we collect
Name, email, phone number, suburb, billing address and delivery address.
Property type, security requirements, service, appointment details and system or fault information.
Products, quantities, price, delivery, order status, returns, refunds and warranty records.
Amount, payment status, transaction reference and limited payment information supplied by the provider.
Emails, messages, enquiries and customer-service communications.
IP address, browser, device, referring page, pages viewed and website interactions.
Sensitive information
We do not normally need sensitive information to provide our products or services.
If we need to collect sensitive information, we will do so only where permitted
by law, including obtaining consent where consent is required.
4. How we collect information
We usually collect personal information directly from you when you complete a
form, make an enquiry, place an order, communicate with us, request service or
provide information during a site visit.
We may also receive information from service providers involved in providing
our services, such as our customer-management system, payment providers,
delivery providers, website systems and product suppliers where reasonably necessary.
Technical website information may be collected automatically through cookies,
server logs and similar technologies.
5. Why we use personal information
- respond to enquiries and prepare quotes;
- arrange site assessments and appointments;
- provide installation, repair, maintenance and technical support;
- recommend suitable products or system configurations;
- process and fulfil orders;
- arrange delivery, collection or installation;
- process payments, refunds and warranty requests;
- issue invoices and receipts;
- communicate about orders, appointments or service requests;
- maintain appropriate customer, accounting and business records;
- protect our website and business against fraud, misuse and security incidents;
- understand and improve website performance and customer experience; and
- comply with legal, regulatory, tax, accounting and insurance obligations.
6. Online catalogue and orders
Our website may allow customers to browse security products, add eligible products
or services to a cart and complete an order online.
When you place an order, we use the information necessary to confirm the purchase,
process payment, arrange delivery or installation, provide invoices or receipts,
manage returns and provide after-sales support.
Order records may include the products purchased, quantities, price, billing
and delivery information, transaction reference, order status, refunds and
related customer communications.
7. Payments
How payment information is handled
When online payment functionality is available, the payment methods and
payment provider will be identified at checkout. Payment information may
be collected directly by that provider or transmitted to it through the checkout.
SIPKO Security does not ask customers to send complete card numbers or card
security codes through general enquiry, quote or contact forms.
- payment or transaction reference;
- amount paid;
- payment status;
- payment method;
- limited card descriptors made available by the provider; and
- refund, dispute or verification status.
The payment provider will handle information according to its own privacy policy
and payment terms. We will update this Privacy Policy if our payment-processing
arrangements materially change how we collect, hold, use or disclose personal information.
8. Information used during security installation and support
Security installation, configuration, repair or troubleshooting may require
temporary access to device information, system settings, logs or recorded footage
where reasonably necessary to perform the work requested by the customer.
We aim to limit access to what is reasonably necessary for the particular service.
Do not send secret credentials through general website forms.
Please do not submit alarm codes, passwords, door access codes, private keys or
similar credentials through ordinary enquiry forms unless we specifically direct
you to an appropriate method of providing that information.
Customers are responsible for ensuring they have authority to provide us with
access to systems, recordings or information supplied for installation,
maintenance or technical support.
10. Marketing communications
We may send marketing communications where permitted by law and, where consent
is required, with the relevant consent.
Commercial electronic messages sent by us will identify SIPKO Security and
provide an unsubscribe method where required. You may also ask us to stop
marketing communications by contacting
sipkosecure@gmail.com.
We will action valid unsubscribe requests within the period required by applicable
law. For Australian commercial electronic messages, this is generally within
five working days.
Operational messages relating to an existing order, service, appointment,
payment, warranty request or safety matter are not necessarily marketing communications.
12. Overseas recipients and processing
Some service providers used to operate our business are based outside Australia
or use infrastructure outside Australia.
Jobber is used for customer and field-service management. Jobber states that
information relating to users outside Canada and the United States may be
processed in countries including Canada and the
United States.
Jobber privacy information:
https://www.getjobber.com/privacy-policy/
Other website, analytics, hosting, communication or payment providers may also
operate internationally. Where we are likely to disclose personal information
to an overseas recipient and it is practicable to identify the relevant countries,
we will keep this policy updated to reflect those arrangements.
Where applicable Australian privacy law requires us to take steps in connection
with an overseas disclosure, we will take the steps required in the circumstances.
13. Security and retention
We take reasonable measures appropriate to our business to protect personal
information against misuse, interference, loss and unauthorised access,
modification or disclosure.
- access controls for administrative and business systems;
- HTTPS encryption for website connections;
- software and security updates;
- website and infrastructure security controls;
- backups where appropriate; and
- limiting access to information according to business need.
We retain personal information for as long as reasonably necessary for the
purpose for which it was collected and for applicable accounting, taxation,
warranty, insurance, dispute-resolution and legal requirements.
When information is no longer required, we may delete, destroy or de-identify
it where reasonably practicable and lawful.
If we become aware of an eligible data breach or another incident that requires
notification under applicable law, we will assess the incident and make required notifications.
14. Access and correction
You may ask us to provide access to personal information we hold about you or
to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before giving access to personal information
or making a requested correction.
Applicable law may permit or require us to refuse access in particular circumstances.
Where required, we will explain the reason for a refusal.
Send requests to our Privacy Contact at
sipkosecure@gmail.com.
15. Privacy complaints
If you believe that we have not handled your personal information appropriately,
please contact our Privacy Contact first.
- we will review the information you provide;
- investigate the issue as appropriate;
- request further information if reasonably necessary; and
- provide a response explaining the outcome or next steps.
We aim to provide a substantive response within 30 days where reasonably
practicable, although complex matters may take longer.
If you are not satisfied with our response and the Privacy Act applies to the
matter, you may be able to make a complaint to the Office of the Australian
Information Commissioner (OAIC).
OAIC:
https://www.oaic.gov.au/
16. Changes to this Privacy Policy
We may update this Privacy Policy when our business, website, catalogue,
payment arrangements, technology providers or legal obligations change.
The current version will be available at
https://sipkosecurity.com/privacy-policy/
.
The “Last updated” date will be changed when material revisions are made.
17. Privacy Contact
Contact SIPKO Security for privacy questions, access or correction requests,
or privacy complaints.
SIPKO SECURITY PTY LTD
Victoria 3186, Australia
ABN 23 695 604 801
ACN 695 604 801