Protect Your Petrol Station From Theft & Conflict
We install reliable cameras and alarms for petrol stations in Melbourne. Stop fuel theft, protect your staff, and monitor your pumps from your phone.
From number plate recognition at the pumps to silent panic alarms for your staff — we design, install, and support complete security systems built specifically for Melbourne petrol stations.
Schedule Your Service
Call +61 406 432 691 or complete the form and we will contact you.
Comprehensive Security for Your Pumps & Shop
Protect every inch of your station. From the fuel island to the back office, we provide the systems you need to run safely.
Number Plate Recognition
Cameras that capture clear licence plate details, even at night. Essential for identifying vehicles during drive-offs and providing evidence to police.
Fuel Island Cams
Wide-angle cameras that cover every pump island. Monitor fuel delivery and customer behaviour from any location, at any time of day or night.
Staff Panic Buttons
Wireless silent alarms for staff. Provides immediate notification to monitoring and a strong deterrent for shop conflict, robbery, or theft situations.
Internal Monitoring
Monitor stock and registers with clear indoor cameras. Helps reduce shoplifting, manage staff safety, and resolve disputes with timestamped footage.
Monitor from Anywhere
Watch your station on your phone. See live feeds and receive instant alerts wherever you are — whether you are on-site, at home, or interstate.
Professional Setup
Full installation by licensed professionals. We ensure all blind spots are covered, systems are correctly configured, and your team knows how to use everything.
Reduce Loss From Fuel Theft
Drive-offs cost Melbourne stations thousands every year.
Fuel theft and drive-offs are major risks to your station’s bottom line. Our specialised cameras capture clear licence plate and vehicle details the moment they enter your site — giving you the evidence you need and the deterrence that prevents incidents in the first place.
Why Melbourne Station Owners Work With Us
No call-centre surprises. Just clear quotes, professional installation, and local Melbourne support for your business — from a team that actually picks up the phone.
End-to-End Service
Design, hardware, installation, and setup of remote access — all handled by our local team for your station. One point of contact from quote to go-live.
Local Melbourne Experts
Based in Melbourne with a strong focus on Bayside and South-East suburbs. No offshore switchboards or call-centre surprises — just local knowledge and fast response.
Direct Support
Owner-operated service where the person who installs your system is the one who answers your call. Real responsibility — not a ticket number.
How We Secure Your Site
Call / Quote
Tell us your needs. We provide a clear quote based on your site type, camera count, and wiring complexity — no hidden costs.
Site Assessment & Plan
We check entry points, lighting, and camera angles to build a practical security plan tailored to your station’s layout.
Installation & Setup
Professional mounting and configuration. We tune your cameras, alerts, and remote viewing on site before we leave.
Handover & Support
We show you the app controls and remain available for any future adjustments or health checks — long after installation day.
Health Checks, Servicing & System Upgrades
Security hardware is not “set and forget”. Our technicians maintain your existing systems, ensuring they stay reliable and ready to protect your station every shift.
CCTV Health Check
We clean lenses, check hard drives, and update software to ensure your footage is sharp and ready for review. We also fix faulty feeds and tidy messy cabling that can cause dropouts.
Security Alarms
We replace batteries, test sensors, and update codes so your alarm works smoothly during every shift change. Ideal for pump and store protection across all station types.
Intercom Systems
From audio issues at the pump to gate buzzers that won’t respond, we diagnose and fix intercom faults across Melbourne stations — quickly and without unnecessary call-outs.
Drive-Offs & The Real Cost to Your Station
Fuel theft is not a minor inconvenience — it is a documented, recurring cost that hits independent operators hardest. Understanding what it actually costs and what evidence police need is the first step to stopping it.
What a Drive-Off Actually Costs You
The Direct Fuel Cost
Every drive-off is a direct loss at your wholesale fuel cost — not the retail price. On a full tank of premium unleaded, that is a real, unrecoverable expense that comes straight off your margin. Multiply that across multiple incidents per week and the annual figure becomes significant for any independent operator.
No specific government figure is available for per-incident costs. Industry body estimates exist but are not independently verified — we have not cited them here.
Staff Time & Disruption
Reporting a drive-off to Victoria Police takes time — noting the vehicle details, completing the online report, and following up if police request footage. For a busy station, this disrupts operations and pulls staff away from serving customers. Without a plate recognition camera, the report is often filed with insufficient detail to pursue.
Retail Theft Is at a 21-Year High in Australia
The Australian Bureau of Statistics’ most recent Recorded Crime data shows that other theft — which includes retail theft — increased to the highest number recorded in 21 years, with almost half of all incidents occurring in retail locations. Petrol stations are classified as retail environments under this data.
Source: ABS Recorded Crime — Victims, latest release. Figures are national and indicative only.
What Victoria Police Need to Pursue a Case
According to Victoria Police’s official guidance on petrol station drive-offs, when reporting fuel theft after the offender has left, you should provide:
Without a plate recognition camera, items 2 and 5 are almost always incomplete or missing entirely — which significantly reduces the chance of police being able to identify and pursue the offender.
Victoria Police — Report Fuel Theft OnlineWhat a Plate Recognition Camera Changes
Protecting Your Team During High-Risk Moments
Petrol stations are among the highest-risk retail environments for staff confrontation. The right security setup does not just record incidents — it deters them, and gives your team a way to call for help without escalating a situation.
Security Measures That Protect Your Staff
Panic Buttons at the Register & Pump Console
Wireless panic buttons mounted under the counter and at the pump console allow staff to trigger a silent alert without any visible action. The aggressor has no idea help has been called. Alerts go simultaneously to the monitoring center and your designated contacts — response begins while the situation is still manageable.
Camera Placement That Deters Before It Escalates
Visible cameras at the register, entrance, and pump area change behaviour before a confrontation starts. Most people who might become aggressive reconsider when they can see they are being recorded. Camera placement is as much about deterrence as it is about evidence — and we design both into every installation.
Silent Alarm Routing to Monitoring
When a panic button is pressed, no siren sounds and no visible alert appears in the store. The alert goes silently to the professional monitoring center, which can dispatch security or contact police — without the person causing the threat knowing that help is already on the way.
Your Obligations as an Employer
Under the Occupational Health and Safety Act 2004 (Victoria), employers have a duty to provide a safe working environment so far as is reasonably practicable. WorkSafe Victoria’s guidance on work-related violence and aggression identifies several practical control measures employers should consider:
A professionally installed CCTV and panic alarm system directly supports these obligations and demonstrates that practical steps have been taken to manage the risk.
WorkSafe Victoria — Violence & Aggression ToolkitHow Footage Protects Staff in Disputed Incidents
When a customer makes a complaint against a staff member — or when a staff member is accused of something that did not happen — timestamped CCTV footage is the clearest way to resolve the dispute quickly and fairly. It protects your employees from false accusations just as readily as it documents genuine misconduct. For staff working alone on night shifts, knowing that every interaction is recorded provides a level of protection that no policy document can match.
Night Vision Active
Professional cameras maintain clear, usable footage across your entire forecourt — even at 2am with no ambient light.
When Your Station Is Most Vulnerable
Late-night and overnight shifts are when most fuel theft, vandalism, and confrontations occur. The forecourt lighting that looks adequate at 8pm creates deep shadows by midnight — and standard cameras that perform well in daylight often produce footage that is too dark, too grainy, or too blurry to identify anyone.
IR Night Vision — Reliable in Total Darkness
Infrared cameras use invisible IR light to illuminate the scene. The footage is black and white but sharp and detailed — clear enough to read a number plate or identify a face even with no ambient light at all. Essential for pump islands and car park areas away from overhead lighting.
Colour Night Vision — Detail That Matters
Colour night vision cameras use a larger sensor and wider aperture to capture full-colour footage in very low light — without IR illuminators. The result is footage that shows clothing colour, vehicle colour, and skin tone clearly. For a drive-off or confrontation, colour footage is significantly more useful to police than black and white.
Motion-Triggered Lighting Integration
When a camera detects motion in a dark area of the forecourt, it can trigger flood lighting automatically — illuminating the scene for both the camera and anyone watching live. This combination of detection, lighting, and recording is the most effective deterrent for late-night approaches to the pump island or rear of the building.
Where Cameras Go on a Melbourne Servo
Camera placement on a petrol station is not guesswork. Each position has a specific job. Here is exactly where cameras mount on a typical Melbourne servo and what each one needs to capture.
The driveway entry camera — mounted at the right height and angle to capture the front number plate of every vehicle entering the site — is the foundation of your entire security system. Without a clear plate at entry, every other camera on the site is less useful. A drive-off without a readable plate is almost impossible to pursue. We position this camera first and build the rest of the layout around it.
Driveway Entry — Plate Capture
CriticalMounted at bonnet height (roughly 1.2–1.5m) on a post or wall at the entry point, angled directly at the front plate of incoming vehicles. The camera needs to be close enough to read the plate clearly, with the right lens to avoid distortion. This is the camera that makes or breaks a drive-off report to Victoria Police.
Driveway Exit — Rear Plate Capture
CriticalA second plate camera at the exit captures the rear plate of every vehicle leaving. On a drive-off, the vehicle may have entered with a stolen front plate — the rear plate is often the one that leads police to the registered owner. Two plate cameras, entry and exit, is the standard we recommend for every Melbourne servo.
Each Pump Island — Wide Coverage
High PriorityOne camera per pump island, mounted on the canopy above, angled to cover the full island including both sides of the pump. The goal is to see which pump was used, which vehicle was at it, and the behaviour of the person fuelling. On a busy servo with four or more islands, this typically means four or more cameras — one per island, not one covering the whole forecourt.
Shop Entrance — Face Capture
High PriorityMounted above the shop door at face height (2.2–2.5m), angled slightly downward to capture a clear face shot of every person entering. This is the camera that identifies a shoplifter or someone involved in a confrontation. Height matters — too high and you get the top of a cap, not a face.
Register & Counter Area
High PriorityA camera covering the register from behind the counter, capturing both the staff member and the customer during every transaction. This is the camera that resolves disputed transactions, documents confrontations, and protects staff from false accusations. It also covers the cash drawer and any panic button mounted under the counter.
Back Office & Safe Area
StandardA camera covering the safe, cash counting area, and back office door. This position is primarily for internal accountability during shift handovers and cash management — and for documenting any forced entry through the back of the building.
Car Wash (if applicable)
StandardA camera at the car wash entry captures the plate of every vehicle using the wash — useful for disputed charges, equipment damage claims, and the occasional drive-off from the wash bay. If the car wash is automated and unattended, this camera is the only record of who used it.
Pre-Pay vs Camera Deterrence — What Actually Works
Some Melbourne stations have moved to pre-pay. Others rely on cameras. Neither is perfect on its own. Here is a plain comparison to help independent operators make the right call for their site.
Pre-Pay at the Pump
Pre-pay eliminates drive-offs entirely — you cannot take fuel you have not paid for. It is the only approach that prevents the loss rather than just documenting it. But it comes with real trade-offs for busy independent operators.
What works
The trade-offs
Camera Deterrence
A well-positioned plate recognition camera at the entry does two things: it deters most would-be drive-offs before they happen, and it provides the evidence police need when one does occur. For most busy Melbourne servos, this is the more practical approach.
What works
The trade-offs
How Pre-Pay and Cameras Work Together
The most effective approach for a Melbourne servo is not either/or — it is both, applied strategically. Many operators use pre-pay during overnight hours when the site is unstaffed or running on a single person, and revert to normal operation during busy daytime periods when throughput matters. Cameras run 24 hours regardless.
In this setup, the camera system handles the daytime deterrence and evidence role, while pre-pay handles the overnight risk without the customer experience trade-off that comes with requiring pre-pay during peak hours. The plate recognition camera at the entry is the constant — it is always recording, always deterring, and always ready to support a police report when needed.
Protecting Your Site During Tanker Drops
Fuel deliveries are one of the most overlooked security vulnerabilities on a petrol station. The tanker blocks part of the forecourt, staff attention shifts to managing the delivery, and the timing is predictable — the same supplier, roughly the same day each week. That predictability is a risk.
Delivery Disputes — What Footage Resolves
When a dispute arises with a supplier or insurer, footage provides an independent record that neither party can argue with.
Internal Camera Coverage for the Convenience Store
The shop attached to your servo is a separate theft risk from the pumps. Shoplifting, register disputes, and staff incidents all happen inside — and they all need their own camera coverage to be properly documented.
Shop Entrance
Face-height camera above the door. Captures every person entering — the most important identification shot in the shop.
Register & Counter
Covers both the staff member and the customer during every transaction. Resolves disputed change, confrontations, and false complaints.
Cigarette Cabinet
High-value, high-theft. A dedicated camera covering the tobacco cabinet is standard on any well-designed servo shop layout.
Alcohol Section
The second highest-value theft area in most servo shops. Wide-angle coverage of the fridge and shelf area catches concealment before the person reaches the exit.
🕳️ Eliminating Aisle Blind Spots
Most servo shops are small but have enough shelving to create blind spots from the register. A staff member behind the counter cannot see every aisle at once — and shoplifters know this. A camera positioned at the end of each aisle, or a wide-angle camera covering the full shop floor, removes those blind spots entirely. The goal is not to watch every customer — it is to make sure there is no corner of the shop where someone can act without being recorded.
📋 Evidence for Staff Disputes & Insurance
Internal cameras do more than catch shoplifters. When a customer claims they were shortchanged, the register camera resolves it in seconds. When a staff member is accused of something that did not happen, the footage clears them. When an insurance claim is lodged for stock loss, timestamped footage of the relevant period supports the claim. A well-covered shop interior is as much about protecting your staff and your insurance position as it is about catching theft.
Most security quotes for petrol stations focus on the forecourt and miss the shop entirely — or treat it as an afterthought with one wide-angle camera that covers nothing properly. We design the shop coverage as a separate layer, with specific positions for the register, high-value stock, and entrance, so every area has a camera that is actually useful.
Monitor All Your Stations From One App
If you own or manage more than one servo across Melbourne’s south-east, you should not need to drive between sites to know what is happening. A properly set up system lets you watch every site, receive alerts, and review footage from your phone — wherever you are.
All Sites in One App
Switch between your Brighton site, your Caulfield site, and your Dandenong site with a single tap. Live feeds, recorded footage, and alarm status for every location in one place — no separate logins, no separate apps.
Motion Alerts by Site
Set alert rules per site — so a motion alert from the pump island at your overnight-only site wakes you up, but routine customer movement at your busy daytime site does not. Each location has its own alert schedule.
Footage Review Across Locations
If a drive-off is reported at one site while you are at another, you can pull up the entry camera footage on your phone within seconds — without leaving the counter. No need to wait until you physically visit the site.
Staff Accountability Across Sites
For operators with staff across multiple locations, remote camera access means you can check in on any site at any time — without it being a formal visit. Most staff perform better knowing the owner can see the register camera from their phone.
Monitor All Your Stations From One App
If you own or manage more than one servo, you should not need to be physically present at each site to know what is happening. A properly set up system lets you watch live feeds, review footage, and receive alerts across all your locations from a single app on your phone — whether you are at one of the sites, at home, or interstate.
Live Feeds Across All Sites
Switch between your Brighton site and your Frankston site in seconds. Watch the forecourt, the shop, and the pump islands at any location in real time — all from the same app screen.
Motion Alerts by Site
Set alerts per location so you know which site triggered an event. A motion alert at 2am tells you the site address, not just that something happened somewhere.
Footage Review Without Being On-Site
A drive-off at your Moorabbin site while you are at your Cheltenham site. Pull up the footage on your phone, find the plate, and file the Victoria Police online report — without driving across town.
Consistent Setup Across All Sites
When all your sites use the same camera system and app, managing them is straightforward. Same interface, same footage format, same alert logic — no learning a different system for each location.
Frequently Asked Questions
Answers to the questions Melbourne servo operators ask us most often before booking a site assessment.
Book a Free Site Assessment
We visit your servo, walk the forecourt, and give you a clear quote — no obligation, no call centre, no guesswork. Just a practical plan for your specific site.
Related Resources
Further services and reading relevant to Melbourne business security.