Akuvox Door Unlock Not Working:
The Complete Fix Guide
A simple guide to understanding and fixing problems with your Akuvox intercom’s keypad, SmartPlus app, and door lock.
Introduction
If you can’t get into your building because your Akuvox intercom isn’t unlocking the door, it’s more than just annoying—it’s a safety issue. This guide explains why Akuvox systems might encounter these hurdles and how to get your access back instantly.
Why Akuvox Reliability Matters
Whether you’re using an Akuvox R29 in a luxury apartment or an Akuvox E16 in an office, your access control needs to be 100% reliable.
What You’ll Learn
This guide helps homeowners and staff find out if the problem is with the Akuvox SmartPlus app, the physical wiring, or the lock relay itself.
How Your Akuvox System Unlocks
System Overview
When you press “unlock” on an Akuvox monitor or app, the intercom tells its internal Akuvox relay switch to send power to the lock, opening it up for you.
Akuvox Signal Flow
- Entry (You type an Akuvox PIN or use the SmartPlus app)
- Verification (The Akuvox cloud checks your permissions)
- The Command (The intercom activates its internal lock relay)
- The Door Opens (The lock clicks and releases)
Types of Locks for Akuvox
Most Akuvox installations use Electric Strikes or Magnetic Locks. Proper Akuvox relay setup is different for each one to ensure fail-safe operation.
Common Akuvox Problems You’ll See
Akuvox Keypad Problems
You type your Akuvox code and the screen says “Welcome,” but the door stays locked. This usually means the Akuvox relay isn’t triggering the lock correctly.
SmartPlus App Problems
The “Unlock” button in your Akuvox SmartPlus app stays gray or takes forever to load. This might be related to your unit being disconnected; see our Akuvox offline fix guide for help.
Akuvox Hardware Clicks
The Akuvox door station makes a “click” sound but the door is still stuck. If your intercom isn’t even making sounds at your indoor monitor, check our Akuvox not ringing guide.
Why Your Akuvox Isn’t Working
There are usually only a few reasons why an Akuvox intercom stops unlocking the door:
1. Relay Setting Mistakes
Sometimes the Akuvox internal timer is set too short. Management can fix this in the Akuvox web interface.
2. Akuvox Permission Issues
Common in Akuvox strata setups, your code might have been disabled in the SmartPlus manager.
3. Loose Intercom Wires
Constant door usage can rattle the wires loose at the back of the Akuvox station, breaking the connection.
4. Power Issues
If the Akuvox power supply is old, it might not have enough strength to push the lock open. Check our Akuvox 2-wire guide.
Step-by-Step Akuvox Fix Guide
Test the Lock Separately
Determine if the problem is the Akuvox relay or the lock hardware itself by testing the lock with a direct 12V source.
Check Akuvox Web Settings
Admins should check the Akuvox web portal to make sure the open-door timer is set to at least 3-5 seconds.
Verify SmartPlus PIN
Make sure your code hasn’t expired. Check that your Akuvox Cloud profile is active and assigned to the right door.
Inspect Akuvox Wiring
A professional should check the wires behind the Akuvox intercom to ensure they are tight and free of corrosion.
Test SmartPlus vs Keypad
Does the Akuvox app work but the code doesn’t? This means the problem is just with your digital settings, not the hardware.
Restart the Akuvox Unit
Power cycling the Akuvox door station often fixes small software glitches that block the unlock signal.
Akuvox Wiring Guide
Akuvox & Electric Strikes
These standard locks only need power when opening. Connect them to the Akuvox NO/COM terminals.
Akuvox & Magnetic Locks
Maglocks need power constantly. Connect these to the Akuvox NC/COM terminals to ensure the door stays shut until triggered.
Safety Tip for Akuvox Gates
For heavy gates, always use an Akuvox-compatible external relay to protect the intercom’s sensitive motherboard. See our homeowner’s guide.
Advanced Akuvox Technical Checks
Testing the Akuvox Relay
Technicians use a multimeter to see if the Akuvox relay is physically closing when the unlock button is pressed in the app.
Checking Akuvox Logs
The Akuvox system log can show if there was a “communication error” between the door station and the SmartPlus cloud servers.
Notes on Akuvox Models
Akuvox Door Stations
Ensure the mounting screws are not too tight, as this can cause the Akuvox touchscreen to report error codes.
Akuvox Indoor Monitors
Check that the “Door Unlock” icon on your Akuvox screen is correctly mapped to the physical relay on the door unit.
Preventing Akuvox Failures
- Akuvox Protection: Use a diode to protect your Akuvox intercom from power spikes when the door lock triggers.
- App Updates: Keep your Akuvox SmartPlus app updated to ensure the best connection to your building.
- Testing: Once every few months, test your Akuvox backup codes to ensure you are never locked out.
Hypothetical Akuvox Solutions
The Akuvox Cloud Fix
An apartment user’s app was take 30 seconds to open the door. Fix: We optimized the Akuvox network settings, making the unlock command instant.
The Akuvox Gate Fix
A warehouse gate wouldn’t budge. Fix: We added a bigger power supply to support the Akuvox relay under heavy mechanical load.
Akuvox FAQ
Can I unlock my Akuvox without internet?
Yes. Your Akuvox keypad codes and cards work locally even if the internet is down. Only the phone app needs a connection.
What happens if the Akuvox loses power?
Maglocks usually open for safety, while latch locks stay shut. We recommend an Akuvox battery backup for all critical doors.
Akuvox Quick-Fix Checklist
- Is the Akuvox relay turned on in settings?
- Is the lock getting 12V power?
- Is your Akuvox PIN still active?
- Is the Akuvox app synced to the cloud?
Akuvox Specialist Support
Expert and friendly help for your Akuvox access system is just a phone call away. Our Melbourne team can fix and audit your door system today.
Sources and Industry Standards
- AU Cyber Security Centre — Official advice on protecting your smart devices.
- ACMA Standards — National rules for professional cabling and installations.
