While the KeyPad can be installed by technically proficient users, we strongly recommend professional installation. Our licensed technicians will:

• Conduct a site assessment for optimal placement and weather protection
• Configure all authentication methods (Pass, Tag, Smartphone, Codes)
• Set up security modes and access groups
• Test all wireless connectivity and signal strength
• Ensure full warranty compliance and proper weatherproofing

Professional installation typically takes 1-2 hours and includes comprehensive training on all features.

The AJAX KeyPad Outdoor Jeweller supports two power options:

• Battery Mode: 2 × CR123A batteries (pre-installed)
• External Power: 10.5–14V DC power supply
• Battery Life: Up to 3 years in battery mode
• Power Consumption: Minimal (optimized for wireless operation)

The low power consumption makes it ideal for outdoor installations. Battery status is monitored and reported to your Ajax hub for proactive maintenance alerts.

The KeyPad should be mounted in a location that provides:

• Weather Protection: IP66-rated for outdoor use, but avoid direct water spray
• Optimal Height: 1.2–1.5 meters (4–5 feet) for comfortable access
• Clear Line of Sight: Unobstructed wireless signal to your Ajax hub
• Secure Placement: Mounted on a flat surface or wall bracket
• Visibility: Well-lit area for easy card/tag reading and code entry
• Temperature Range: Operating temperature -25°C to +60°C

Common locations include entry gates, building entrances, and outdoor access points. Ensure the mounting surface is stable and weatherproof.

The AJAX KeyPad Outdoor Jeweller supports multiple authentication methods for flexible access control:

• Pass Cards: DESFire® technology for secure card-based access
• Tag Key Fobs: Wireless key fob authentication
• Smartphone (Bluetooth): BLE-enabled mobile device access
• Access Codes: PIN-based entry with customizable code lengths
• Two-Factor Authentication: Combine multiple methods for enhanced security

Each user can be assigned different authentication methods, and access can be time-restricted or limited to specific security modes.

Yes, absolutely. The AJAX KeyPad Outdoor Jeweller supports:

• Individual User Codes: Create unique PIN codes for each user
• Temporary Codes: Generate time-limited access codes for guests or contractors
• Duress Code: Silent alarm code for emergency situations
• Master Code: Administrator-level access for system management
• Code Length: Customizable from 4 to 8 digits

All code entries are logged with timestamps for complete audit trails. Codes can be remotely managed through your Ajax hub.

The AJAX KeyPad Outdoor Jeweller includes security features for unauthorized access attempts:

• Incorrect Code Alert: LED indicator and buzzer notify of failed attempt
• Auto-Lock: Keypad locks after 5 consecutive failed attempts
• Lockout Duration: 30-second lockout period before retry is allowed
• Tamper Alarm: Repeated failed attempts trigger security alerts
• Logging: All failed attempts are recorded for security review

These security measures protect against brute-force attacks and unauthorized access attempts.

The AJAX KeyPad Outdoor Jeweller is compatible with:

• Ajax Hub with OS Malevich 2.33 and later
• Ajax Hub 2 (all versions)
• Ajax Hub 2 Plus (all versions)
• Maximum Keypads per Hub: Up to 50 keypads per hub

Ensure your hub firmware is up-to-date for optimal compatibility and access to the latest features. Firmware updates are available through the Ajax app.

The AJAX KeyPad Outdoor Jeweller is designed to work with Ajax security systems. However, it can integrate with third-party systems through:

• Ajax Hub Integration: Primary integration method for full functionality
• Automation Triggers: Use keypad events to trigger other Ajax devices
• Custom Automation: Create complex security scenarios based on keypad access

For integration with non-Ajax systems, contact our support team for custom solutions and compatibility assessment.

The AJAX KeyPad Outdoor Jeweller uses the Jeweller wireless protocol with impressive range:

• Wireless Range: Up to 1,700 meters in open space
• Communication Protocol: Jeweller wireless (866-926 MHz depending on region)
• Frequency Hopping: Dynamic frequency selection for interference avoidance
• Encryption: Block encryption with dynamic key for secure communication

Actual range depends on environmental factors such as obstacles, building materials, and interference. Professional site assessment ensures optimal placement.

Yes, the AJAX KeyPad Outdoor Jeweller is fully weatherproof and vandal-resistant:

• Protection Rating: IP66 (dust and water resistant)
• Impact Resistance: IK08 (vandal resistant)
• Operating Temperature: -25°C to +60°C (-13°F to +140°F)
• Operating Humidity: Up to 80% (non-condensing)
• Material: Durable outdoor-grade construction

The IP66 rating ensures protection against heavy rain, salt spray, and harsh outdoor conditions. Suitable for coastal, industrial, and extreme weather environments.

The AJAX KeyPad Outdoor Jeweller includes comprehensive security features:

• Tamper Alarm: Detects physical tampering attempts
• Unauthorized Access Auto-Lock: Automatic lockout after failed attempts
• Duress Code: Silent alarm activation for emergency situations
• LED Indicators: Visual feedback for security status and access confirmation
• Built-in Buzzer: Audio notifications for access events
• Encryption: Block encryption with dynamic key and frequency hopping
• DESFire® Technology: Advanced card/tag security protocol

All security events are logged and can be reviewed through the Ajax app for complete audit trails.

Yes, the AJAX KeyPad Outdoor Jeweller can trigger automation and control other devices:

• Automation Device Control: Trigger smart locks, gates, and other Ajax devices
• Security Mode Switching: Automatically change security modes based on keypad access
• Entry/Exit Delay Management: Customize entry and exit delay times
• Group Security Management: Manage multiple keypads and access points
• Custom Scenarios: Create complex automation rules through the Ajax app

These automation features enable seamless integration with your complete Ajax security ecosystem.

The AJAX KeyPad Outdoor Jeweller includes a 24-month manufacturer’s warranty from the date of purchase.

The warranty covers:

• Manufacturing defects
• Hardware failures
• Component malfunctions
• Wireless connectivity issues

Note: Warranty does not cover physical damage, misuse, improper installation, or environmental damage. Professional installation ensures warranty compliance.

Battery replacement is simple and requires no tools:

• Remove the KeyPad from its mounting bracket
• Locate the battery compartment on the back
• Remove the two CR123A batteries
• Insert two new CR123A batteries (ensure correct polarity)
• Reinstall the KeyPad on its bracket

Battery Life: Up to 3 years depending on usage frequency. The Ajax app will notify you when battery levels are low, allowing proactive replacement before failure.

If the KeyPad is not responding, try these troubleshooting steps:

• Check Battery Status: Verify batteries are installed correctly and have sufficient charge
• Verify Wireless Signal: Ensure the KeyPad is within range of your Ajax hub
• Check Hub Connection: Confirm your Ajax hub is online and functioning
• Restart the KeyPad: Remove batteries for 30 seconds, then reinstall
• Check for Tamper Alarm: Verify the KeyPad hasn’t been tampered with
• Review Ajax App: Check for any error messages or alerts

If issues persist, contact our support team at +61 406 432 691 for professional assistance.