Secure Your Melbourne Property with VIVOTEK Cameras

Likely a PoE injector failure or a dead power supply board.

• Check the PoE switch port lights for activity.
• Try plugging the camera into a known working port.
• Inspect the RJ45 connector for water corrosion.

The camera is powered but cannot handshake with your NVR.

• Use VIVOTEK Shepherd tool to find the IP address.
• Check if the default gateway has changed on your router.
• Verify the VAST2 or NVR credentials match the camera.

Constant blur is usually external or internal condensation.

• Clean the dome cover with a microfiber cloth.
• Check the desiccant bag inside the dome is not saturated.
• Inspect the seal/gasket for cracks or dry rot.

Motorized lenses can lose their “zero” position over time.

• Log into the web interface and click “Full Auto Focus”.
• Update the firmware to the latest version via Shepherd.
• Verify the back-focus ring is not loose.

The night vision hardware is likely burned out.

• Check if the “IR Cut Filter” clicks when covering the lens.
• Ensure IR is enabled in the configuration menu.
• Look for faint red dots around the lens in the dark.

The IR light is bouncing back into the lens.

• Ensure the foam ring around the lens is tight against the dome.
• Wipe fingerprints off the inside of the dome cover.
• Adjust the camera angle away from nearby walls.

PTZ cameras require more power (PoE+ / 802.3at) to move.

• Ensure your PoE switch has enough “Power Budget”.
• Test with a high-wattage standalone PoE+ injector.
• Check for cable signal loss on long runs (over 80m).

The internal drive belt or gear teeth are likely damaged.

• Listen for a “whirring” sound without movement.
• Check for physical obstructions like bird nests.
• Try a manual calibration reset in the VMS.