We’re Here to Help
Facing an issue with your Dahua or Ajax system? Our support team is ready to assist you quickly and efficiently, whether by phone, chat, or a detailed support request. Get back to peace of mind with our expert help.
Frequently Asked Questions
1. What types of issues can you help with?
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We assist with connection problems, mobile app configuration, device pairing, camera feed issues, alarm malfunctions, and sensor calibration for Dahua and Ajax systems.
2. Do you provide remote technical support?
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Yes, we offer remote diagnostics and support via phone, chat, and email. In most cases, we can resolve the issue without a technician visit.
3. What brands do you support?
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We specialize in Dahua and Ajax security systems, including their full range of cameras, alarms, hubs, and motion sensors.
4. How fast can a technician visit my location?
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For urgent issues, we provide same-day or next-day service within Melbourne and surrounding suburbs. Emergency weekend service is also available upon request.
5. Can you integrate Dahua or Ajax with my smart home?
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Yes. We help configure integration with smart hubs, mobile apps, and automation platforms so your security system works seamlessly with your smart home devices.
6. What should I do if I forgot my app password?
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You can reset your password through the app interface. If issues persist, contact our support team, and we’ll guide you through the recovery process step by step.
7. How can I contact your support team?
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Call us at 0406 432 691 or use the online contact form to submit a detailed request.